What does a USPS Claim cover? If your delivery were insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If your item was determined to be lost or damaged, you would have a Claim for a refund in shipping If no insurance was purchased, a Missing Mail Search is your only option at first. Missing Mail Search or Insurance Claim? Where do I start? If your item was insured, you qualify for both a Missing Mail Search AND an Insurance Claim for damaged or missing contents. If your USPS package was sent by Amazon, contact them first! All major delivery companies and some online retailers give you a way to recover a lost or stolen package, companies like Amazon provide a great customer experience. We’d say the first step in any case where a package was lost or stolen is to open lines of communication between shipper and recipient. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package.Ĭontact the retailer to see if they will resend or refund. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. Make sure you keep all your records and have all the information you need in advance. Roadmap to dealing with a lost or stolen USPS package. This is why we created the ultimate guide to save you time and reduce headaches! All the information for filing a claim can be found on USPS’ website, but let’s be honest, nobody’s got time to read all that. We try to make navigating the system a little easier - from starting a Missing Mail Search to filing a claim, we’re here to help! Here are some tips and procedures for the times when a package is lost, stolen or missing.
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